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Home › FAQs About Oaklandish

We want you to be 100% happy with your purchase, so if you're not satisfied, please let us know so that we can take care of you. 

Please consult our Shipping, Returns & Exchanges page for more information. You can reach us via email at info@oaklandish.com

Oaklandish started in 2000 as a public art project designed to illuminate Oakland's local history and unique cultural legacy. After years of covert multi-media stunts around the Town, the Oaklandish brand of apparel was introduced to help support our ongoing calendar of free events, pro bono work, and community engagement.

In any given year, Oaklandish employs between 60 and 100 full-time and part-time employees, plus many local freelancers: photographers, designers, videographers, and models.

We design almost everything in-house and through collaborations with local nonprofits and artists. We do work with some freelance designers too.

We screen print our apparel in our Jack London waterfront warehouse. We believe in creating quality jobs for Oaklanders, so we try to keep as much in-house as possible.

Yes! Please email print@oaklandish.com if you would like to inquire about our screen printing services.

We collaborate and work with many local nonprofits, small businesses, and creative individuals. However, Oaklandish is a locally owned and operated independent business. We are also women and POC-owned.

We are independently owned, with no official affiliation with the city government.

Our community work is a central part of our business model. We strongly believe in having a third party keep us accountable. So in 2012, we became a certified B Corporation. 

B Corps are certified businesses that work to solve social and environmental problems. To receive B-Corp certification, companies must participate in a structured review of every aspect of their operations. They are then scored based on how they treat their employees, the environment, and the community. 

These certifications help customers tell the difference between the companies that are really committed to doing good globally and those that just have clever marketing. 

Review our B-Corp score here.

Our models are our team members, friends, and some exceptionally stylish folks we run into on the street, or who our photographer friends know or have worked with. We think they do an excellent job of displaying the charm and style unique to Oakland. 

If you think you'd be a good Oaklandish model, email photo@oaklandish.com and let us know!

We're always accepting applications for jobs in our retail stores, especially around the holidays. If you're interested in applying, just send an email to jobs@oaklandish.com with the subject "Retail Sales Associate." We can point you toward the job description if we've got a spot open. 

No telephone calls or visits to the stores, please!

We offer Curbside Pickup at our warehouse as a delivery method for online orders. Pickup orders are usually ready in one business day.

Currently, pickup hours are weekdays only: 9 am to 5 pm, Monday through Friday at our Jack London warehouse. We are closed on weekends and holidays. 

Orders must be picked up within 14 days of receiving confirmation that the order is ready for pickup. 

Once you receive an email that your order is ready for pickup, please follow the guidelines below:

Have your Order Number and I.D. ready when you arrive. 

Call (510) 788-4030 with your order number when you arrive, and your order will be brought out to you.

If you prefer to pick it up at the door, please ring the doorbell.

We accept American Express, Visa, MasterCard, Diners Club, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Sezzle, Shop Pay, and Afterpay.

Originals is a free loyalty program offering benefits and exclusive access based on how often you shop. The more gear you grab, the more benefits you get!

Simply create an account to sign up for our Originals rewards program. If you already have an account you are automatically signed up.

At checkout, either copy and paste your credit code into the gift card or discount code box or click “apply store credit” when you’re logged in to your Oaklandish website account.

Simply sign in to your Oaklandish account on our website.

Nope! Credits cannot be combined with additional discount codes.

No worries! You can reset your password for your account here.

Sorry we cannot combine accounts and urge you to use a single email address for orders on oaklandish.com to ensure you receive credit toward the Originals loyalty program for every qualifying purchase made going forward.

Sorry, rewards are not retroactive and you must be signed in to your account to receive Oaklandish Originals rewards. You cannot add purchases made prior to signing up for our rewards program or purchases made while not signed in.

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